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Recently, we introduced the new Outlook. If you connected your Outlook. If you don't reconnect your upgraded email account, you won't be able to send or receive Outlook. You may also experience email and calendar sync issues that will be resolved by reconnecting. You'll still be able to send and receive email via the web at www. Note: If you need support, you can create a ticket using the Help button in Outlook. Before you start, back up any email that you have in your Drafts or Outbox folders and any items in Journal or Notes.

You can also move them to another folder. If you don't back up or move them, they may be deleted or remain unsent because they're stored locally in your computer. See this article on how to back up your email.

Windows 8 or 8. In the search box at the top of the window, type "Mail" and click the Mail icon. In the Profile Name box, type the name of the profile you want to add, for example, Outlook dot com, and then click OK.

Note: Outlook automatically starts configuring the account, first establishing a network connection, then searching for the settings for your account, and finally logging on to the mail server. When you see Congratulations! Note: Outlook adds your account and automatically starts syncing your data. Note: If you're prompted to enter your credentials repeatedly, two-step verification might be turned on for your Outlook.

To fix this issue, you'll need to create an App Password to add the account in Outlook. Verify that your email, appointments, contacts, and tasks have synchronized to Outlook or Outlook When you're sure that everything has been synchronized, you can delete your old Outlook profile.

If you find that some information is missing, for example, appointments or contacts that you recently created, you can close Outlook, reopen it with your old profile, then export your data. Switch back to the new profile and import your data. For detailed steps for exporting and importing, see Export or backup email, contacts, and calendar to an Outlook.

On the E-mail tab, select the email account you want to remove, and then select Remove on the mini toolbar. Select Yes when cautioned that all offline content will be deleted, and then select Close. We recommend that you back up your email, calendars, contacts, and tasks in Outlook or Outlook before you begin because Outlook or Outlook might not have been synchronized with Outlook.

See this article about how to back up your email. Important: If you're prompted to enter your credentials repeatedly, two-step verification might be turned on for your Outlook.

If you're having issues after reconnecting your Outlook. If you have multiple devices with Outlook or Outlook installed and connected to Outlook. Note: You do not need to reconnect to Outlook. Once you reconnect, your Outlook. However, if you have emails in your Drafts or Outbox folders or items in Journal or Notes, these may get deleted or remain unsent as these items are stored locally in your computer.

You will need to back them up or remove them from another folder before reconnecting. This only impacts Outlook and Outlook for Windows. Outlook builds the Auto-Complete List by saving the names and addresses of recipients in email messages you've previously sent. Because a new profile will get created, reconnecting to Outlook. For more information about Managing Auto-Complete list, visit this article. If you are having trouble with the step-by-step instructions above, please contact our Support agents via the link below this article.

We value your feedback. Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn't, tell us more about your issue, including any error messages you received. We'll use that information to help investigate your issue further. Fixes or workarounds for recent issues in Outlook.

I can't see my Outlook. Office Outlook Outlook. Go to Control Panel. Select Prompt for a profile to be used , then click OK. Open Outlook or Outlook When prompted, select the new profile you added in Step 1.

Select E-mail Account , and then enter your name. Enter the address and password of the email account that you want to add. Retype your password, and select Next. Open Outlook. Step 2. Remove your Outlook.

Step 3. Re-add your Outlook. Will I lose any data if I remove my old Outlook. You do not need to reconnect Outlook for Mobile app to Outlook. Will I lose Auto-Complete addresses by reconnecting to Outlook. Where can I get help if I have trouble reconnecting my Outlook. Need more help? Join the discussion.

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